- Reservations: To assist in providing you with quality service, we request you book your reservations at least 24 hours in advance.
- No call, no show is billed 100% of the reservation rate. The vehicle will be released, and the reservation converted to a No call, no-show for the following reasons:
- Airport Pickups – if there is no contact from the customer 2 hours after the plane has landed.
- Non-Airport Pickups – if there is no contact from the customer 30 minutes after the scheduled pickup time – wait time may apply.
- Ruben’s Black Express reserves the right to reinstate any no-call, no-show reservation.
- Canceled reservations for sedan and SUV airport transfers with notification of zero to 24 hours from scheduled pickup will be billed at 100%. Canceled reservations with notification of more than 24 hours from the scheduled pickup will not be billed.
- Reservations will be recognized as canceled only upon supplying a trip cancelation notice. Please call in all cancellations at (818) 371-6322 Email requests may not be accepted.
- Changing the pickup time or location for any order with less than 12 hours’ notice thus causing it impossible for the chauffeur to make the pickup may be billed at 100% and Ruben’s Black Express assumes no responsibility or liability. Requests for pickup time or location change MUST be phoned in to (818) 371-6322.
- Wait time at NON-airport pickups will be charged as follows: Driver arrives 15 minutes early from pickup time at no cost to you. after 0-15 minutes will be billed at zero. Wait time exceeding 15 minutes will be billed at an estimated $15 per every 15-minute increment for SUV / SEDAN
- Wait time at airport pickups will NOT be charged at all PUBLIC airports when the scheduled pickup time is tied to a single flight arrival time Note, if the traveler is delayed more than 2 hours and does NOT contact the chauffeur with the flight delay, a timely pickup cannot be guaranteed. If the customer has a flight change, that information must be called into our office at (818) 371-6322 so we can update your reservation, failure to do so may result in a No-Show charge on the original reservation as well as a second charge for a replacement reservation.
- Wait time may be charged at private airports at the discretion of Ruben’s Black Express
- Luggage limitations: two pieces of luggage and one carry-on item per person for private car service and CAR may fit 3 Passengers with 3 large luggage. SUV 6 large luggage with 6 adults seating capacity.
- In-Line Extra Stop Wait time over 15 minutes will be charged at the standard wait time rate.
- Non-In Line Stop will result in the original point-to-point or airport transfer reservation being converted to two (2) point-to-point reservations or a charter/as-directed reservation.
- Holiday Rates: There will be an additional charge for travel on Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, and Easter.
- Airport Greets:
- Greeter less Greet is our complementary “worry-free” customer pick-up procedure: Please follow the following steps when you land at your destination airport:
- 1. Turn on your Cell Phone.
- 2. Locate your bags/luggage.
- 3. Call your Chauffeur with the information found in the text/email message sent to your phone.
- 4. Enjoy your trip with Ruben’s Black Express
LAX Airport Pickup Instructions
If you cannot reach your chauffeur – please call (818) 371-6322.
- Chauffeur/ Greeter Greets are $25-$40 per greet or $30-$60 per hour for group greets. Additional parking charges may apply. The chauffeur/greeter will meet the traveler at a key egress point from the terminal or baggage claim with an identifying sign (customer’s name, company name, or other). This traditional approach to meeting the traveler also affords luggage assistance. To secure your Chauffeur Greet, please contact your chauffeur directly via the contact information that will be e-mailed and/or texted to you the day before your travel or call (818) 371-6322.
Event venue transportation minimum starting with a flat rate. Passengers must be provided parking passes for drivers to wait inside a venue or stadium. if NOT pickup location can’t be agented inside A stadium or venue, could be outside of the location. vipsuvs.com is not liable in the event of a mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. A fee of 100.00 for each carpet or seat burn. The sanitation fee is 250.00. Alcohol Consumption and drug use is prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate the drive without a refund (if there is blatant indiscretion on the part of the client(s)). It is Illegal to stand through the sunroof. Smoking is not permitted in some of our limousines, and this is left to the discretion of the driver. Overtime pay will apply after the first 15 minutes of prearranged time described on the run sheet. Not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.). Not responsible for articles left in the limousine. Balances are to be paid to the driver on the run date before the beginning of the run. Vehicles cannot be loaded beyond seating capacity.
Payment Options and Terms:
Guaranteed Payment: All reservations are subject to a guaranteed payment. A credit card number will be taken and may be charged 24 hours before pickup time.
- Credit Cards: For reservations using a credit card as the form of payment, valid credit card information must be provided at the time of reservation. The credit card will be charged 1 to 2 business days Before the reservation(s) is/are completed.
- Direct Bill/Invoice: For those approved by rubensblackexpress.com or Ruben’s Black Express Inc. to pay by check or ACH, Ruben’s Black Express will issue an invoice. The term for the invoice is Net 15. We reserve the right to issue partial or progress invoices.
- If the customer opts to use a credit card to pay for a direct bill invoice, a 5% service fee will be added to the total cost.
- Declined credit cards or bounced checks may be subject to a penalty charge of $100.00 or 10% of the total (whichever is greater) per occurrence.
- Unpaid balances will have a 10% late fee charge added per month of the unpaid balance until the balance is paid in full. Late fees will start 48 hours after the payment is due in accordance with the above.
Customer Service Resolution: If your scheduled pickup is delayed due to extraordinary traffic conditions including but not limited to, extreme weather, road constriction, traffic accidents, or acts of God, Ruben’s Black Express assumes no liability.